Contact us

Contact us

Contact us

SCORE Sports Management Sdn Bhd(747005-x)

C-3A-33A. Camilia Block,
10 Boulevard, Lebuhraya SPRINT, PJU 6A,
47400 Petaling Jaya, Selangor, Malaysia

Tel : +603 7726 4277
WhatsApp : +6011 5931 0100
Registration Inquiries : [email protected]
General Inquiries : [email protected]

I would like to register as a sponsor

Frequently Asked Questions

RACE DAY

It is on 13 July 2025.

SCORE Marathon 2025 by AIA Vitality will be held in Putrajaya.

 Registration for the event will close on 31 May 2025, or once all slots have been filled—whichever comes first

The distances available are 5KM, 10KM, 21KM & 42KM.

Participants must be minimum aged 4 years and older on 13 July 2025 to participate in the Malaysian and International categories, but participants aged 4 to 12 must be accompanied by at least one (1) adult participant aged 18 years and older.

The flag-off times will be announced on a later date.

Please follow the SCORE Marathon Facebook page https://www.facebook.com/scoremarathon and get updates on race route maps closer to the event date.

Yes, you can visit our website www.scoremarathon.com to find out the qualifying time for each category. 

Unfortunately, finisher’s items are only reserved for registered participants who have completed the race. The finisher’s items can only be collected at the finishing line after the race. 

All participants will have to complete their run within the qualifying time to receive the finisher entitlements. 

Yes, it is necessary. The race organizer reserves the right to deny entry of runners into the start pen without valid race bibs. 

We don’t encourage this but please note that if you choose to bring a stroller, it will be at your own responsibility and risk. Our team will not be liable for any incidents or accidents that may occur as a result of using a baby stroller during the event.

There is a complimentary baggage check-in service at the race village where runners can deposit their belongings.

*Counters will only accept items secured in bag(s). Whilst maximum care and security will be enforced, the Organiser will not be responsible for any lost or damaged items, or delay in retrieving the bags. Participants are advised to arrive 1 hour before their start time to deposit their bags.

Please alert the route marshals or medical responders for medical attention.

Participants can check their official results via Race Result within 12 hours after the event has ended. Official results and ranking are based on the ‘Gun Time’.

‘Gun Time’ (officially accepted by the IAAF as the valid mode of measuring running time) is recorded as soon as the gun is fired and it includes whatever distance you had covered before you actually reach the start line.

‘Net Time’ is recorded only when you cross the start line. Race ‘Net Time’ is often shorter than Race ‘Gun Time’ as many runners do not cross the start line until several minutes after the official ‘Gun Time’ has begun.

EVENT REGISTRATION

You are allowed to change your distance or category before 15 May 2025. All change requests received after this date will not be accepted.

Joining multiple (5KM/10KM/21KM) categories is not allowed due to safety concerns. 

T-shirt sizes can only be changed within 2 weeks after registration. After this period, no changes in t-shirt size will be accepted. You may write to [email protected] for your request. 

If you did not receive your confirmation email, please check your spam, junk, promotions and social folders, or any other tabs in your inbox. If it is not there, please email [email protected] with your full name, IC/passport number, and email address used for registration. Alternatively, you may also view your event on your HeyJom mobile app dashboard. 

You may send an email to [email protected] regarding this request.

Yes, as set by the Sports Commissioner Office of Malaysia, it is compulsory to purchase the Group Personal Accident Insurance.

No. Registration fees are strictly non-refundable.

An email confirmation will be sent to the email address that you used to register for the race.

There could be several reasons:

  • The email is in your spam folder or junk mailbox.
  • The email has been blocked by your mail server and/ or is treated as spam. 
  • Your registration was not successful.
  • There was an error in your email address.

Please check your spam/junk mailbox or your registration status via HeyJom. If all the above fails, please contact us at [email protected] and provide the following information:

  • Name
  • Email Address used for your HeyJom account
  • Contact Number

Please allow at least 3-5 working days for investigation.

RACE ENTRY PACK COLLECTION

A copy of your identification (both soft and hard copies are accepted) and a copy of your confirmation slip (both soft and hard copies are accepted) with QR code.

The race entry pack collection is on 11 & 12 July 2025 at the Event Hall, Starling Mall, Petaling Jaya from 10 am – 8 pm.

Yes, but you must have a copy of their IC (softcopy) and their REPC QR code – which will be given on a later date. Each collector can collect up to a maximum of 6 race packs only.

You will receive the race entry pack at least 1 week before the event. Whereas for virtual runners, the race pack delivery will be in August as we need to wait for result submissions first.

There will be strictly no collection on the event day. You may get your friend/family to collect your race entry pack for you on the collection days.

Privacy Policy

Personal Data Protection Act (PDPA)

  1. HeyJom Sdn Bhd and its subsidiary companies (‘HeyJom’) respects your personal data and is committed to ensure that your personal data is protected at all times. HeyJom assures that your personal data is collected, retained and divulged for lawful purposes in a fair and justified manner.
  2. This Personal Data Protection Notice is issued in compliance with the Personal Data Protection Act 2010.
  1. HeyJom may collect your personal data such as your name, identity card number, address, contact number and other personal details filled in by you in the application, registration or customer survey forms or other relevant forms (either electronic or printed) or correspondence, documents, telephone calls or emails received from you relating to your interest to purchase HeyJom products/services or to enter into any other transactions or promotions with HeyJom.
  2. HeyJom will not at any time purchase or in any way commercially acquire any personal data from any illegitimate or illegal personal data databases.

HeyJom collects and may process your personal data for the following purposes:-

  1. To respond to your enquiries;
  2. To contact and provide you with regular communications relating to the relevant promotions or product that you have enquired;
  3. For the maintenance of customer databases and customer service related processes;
  4. Administrative purposes;
  5. Research purposes including historical and statistical record keeping purposes; and
  6. Other purposes necessary or related to the above mentioned purposes.
  7. All personal information i.e. name, contact number, email address, home address, etc., collected from users will be kept strictly private and confidential. This data will only be used to promote all future and upcoming events to our users.

The personal data provided by you is necessary to HeyJom. If you do not provide all the information as requested, HeyJom will not be able to keep complete information about you, thus affecting HeyJom’s ability to accomplish the purposes stated in clause 3 above.

  1. HeyJom may disclose your personal data to the following classes of parties for the above stated purposes:-
    • Any related, affiliated or subsidiary companies of HeyJom;
    • HeyJom’s appointed service providers in relation to HeyJom’s support & marketing programmes or data processors (if any);
    • HeyJom’s business partners or online affiliates that provide service or product in connection with HeyJom’s business.
  2. HeyJom does not disclose your personal data to unaffiliated third parties without your consent. However, HeyJom may disclose your personal data if required by law or in good faith, if such action is necessary to comply with any law enforcement agency requirements, court orders or legal processes or fulfilment of the purposes mentioned in clause 3.

If you would like to make any inquiries or complaints or requests to access, correct or limit our processing of your personal data, you may contact HeyJom via mail, email or telephone in accordance with the following:-

Address :

HeyJom Sdn Bhd,

C-3A-33A, Camilia Block, 10 Boulevard,

Lebuhraya SPRINT, PJU 6A,

47400 Petaling Jaya, Selangor, Malaysia.

Telephone : +603 7726 4277

Email: [email protected]

Users may contact HeyJom via email: [email protected] anytime stating their interest to remove/delete their data completely from our database.